Technology Support

Technology support is about keeping digital services reliable, secure and fit for purpose once they are live.

We help organisations move away from reactive firefighting towards proactive, well-managed operations. That means systems that are monitored properly, incidents that are handled calmly, and teams that understand how their technology behaves in the real world.

Good support protects both users and the organisation.

Problems we help solve

We are often brought in when:

Live services are fragile or frequently unavailable
Incidents take too long to diagnose and resolve
Support teams lack visibility of what is really happening
Knowledge is trapped in a few individuals
Technical debt is making systems harder to run

Our work focuses on stabilising services and building confidence in their ongoing operation.

How we approach technology support

We focus on three core areas.

Understanding how services actually run

We look at:

How systems are monitored
How incidents are detected and managed
How changes are released
Where manual work and risk sit

This gives a true picture of operational health.

Reducing fragility and operational risk

We help teams improve:

Monitoring and alerting
Incident and problem management
Documentation and knowledge sharing
Backup, recovery and resilience

The aim is to make failures less likely and less damaging when they occur.

Enabling continuous improvement

Support should not just keep the lights on. We help teams use operational data to:

Identify underlying problems
Prioritise technical debt
Improve reliability and performance over time

What we deliver

A technology support engagement might include:

Clear operational processes and responsibilities
Improved monitoring and alerting
Better incident and recovery practices
Reduced single points of failure
A roadmap for improving reliability

Everything is designed so your teams can run and improve the service with confidence.

How this supports better delivery

When services are stable and well-supported, organisations can:

Spend less time firefighting
Release changes more safely
Reduce the cost of failure
Build trust with users and stakeholders

Support becomes a platform for improvement rather than a drain on energy.

“They helped us get control of a service that had become unpredictable. Incidents dropped, recovery got faster, and the team finally had time to improve things instead of just reacting.”