Support Consulting

Support consulting is about bringing experienced people into complex or pressured situations to help work get unstuck.

Sometimes the challenge is not technology, but unclear ownership, conflicting priorities, weak governance or exhausted teams. We provide practitioners who can step in, understand what is really happening, and help organisations regain control and momentum.

This is practical, hands-on consulting focused on delivery, not theory.

Problems we help solve

We are often asked to support when:

Programmes or projects are drifting or stalled
Leadership lacks a clear view of progress and risk
Teams are overwhelmed or misaligned
Decisions are being delayed or avoided
External suppliers are hard to manage

Our role is to create clarity, structure and forward movement in difficult situations.

How we approach technology support

We work across three key areas.

Rapid understanding

We quickly build a picture of:

What has been promised
What is actually happening
Where the real risks and blockers sit

This allows us to focus on what matters rather than surface symptoms.

Bringing structure and control

We help establish:

Clear priorities and plans
Roles, responsibilities and decision routes
Transparent reporting on progress and risk

This gives leaders and teams a shared understanding of where things stand.

Supporting delivery on the ground

We do not just advise — we get involved. That might mean:

Working alongside delivery teams
Supporting product and programme leadership
Helping manage suppliers and stakeholders

The aim is to stabilise the situation and set teams up for long-term success.

What we deliver

A support consulting engagement might include:

A clear view of the current state and risks
A recovery or stabilisation plan
Improved governance and decision-making
Better alignment between teams and leadership
Confidence that work is back under control

How this supports better delivery

When programmes are stabilised and well-governed, organisations can:

Make decisions faster and with more confidence
Reduce wasted effort and duplication
Improve relationships between teams and suppliers
Get back to delivering real outcomes

Support consulting creates the conditions for everything else to work.

“They came into a very difficult situation and brought immediate clarity. Within weeks we had a realistic plan, honest reporting, and a team that felt in control again.”